RETURN & REFUND POLICY

Customer Satisfaction

At Prime Carts, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 7 days of the delivery date.

To qualify for a return, the item must be:

• Unused
• In its original condition
• Returned in its original packaging
• Returned with all included accessories

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Non-Returnable Items

The following items may not be eligible for a return or refund:

• Used products
• Items damaged by the customer
• Altered products
• Items returned without their original packaging
• Products specifically marked as non-returnable

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Return Process

To start a return, please contact our customer support team and provide:

• Your order number
• The reason for the return request

Once the request is reviewed and approved, we will provide instructions for returning the item.

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Refund Process

After we receive and inspect the returned item, we will notify you of the refund status.

If the return is approved, the refund will be issued to the original payment method within 5–10 business days.

The processing time may vary depending on your payment provider or financial institution.

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Shipping Costs

Original shipping charges are non-refundable unless the returned item is defective, damaged, or incorrect.

Customers are responsible for return shipping costs unless otherwise stated.

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Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number
• Clear photographs of the item

We will review the request and provide an appropriate solution, including a replacement or a refund when applicable.

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Exchanges

Exchange requests must be submitted within 7 days of delivery.

Exchanges are subject to product availability and approval after the returned item has been inspected.

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Contact Information

Store Name: Prime Carts

Legal Business Name: Prime Wholesale LLC

Business Address:

9555 W Sam Houston Pkwy S, Suite 601

Houston, TX 77099, USA

Support Email: primecarts786@gmail.com

Support Phone: +1 (832) 951-2866