Return & Refund

At Prime Carts, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 7 days of the delivery date. To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging with all included accessories.

Non-Returnable Items

Items that have been used, damaged by the customer, altered, or returned without their original packaging may not qualify for a refund. Certain products may also be marked as non-returnable where applicable.

Return Process

To initiate a return, please contact our customer support team with your order number and the reason for your return request. Once your request is reviewed and approved, we will provide instructions for returning the item.

Refund Process

After we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, the refund will be processed to your original payment method within 5–10 business days, depending on your payment provider or financial institution.

Shipping Costs

Shipping charges are non-refundable unless the return is due to a defective, damaged, or incorrect item sent by Prime Carts. Customers are responsible for return shipping costs unless otherwise stated.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can review the issue and provide a suitable resolution, such as a replacement or refund.

Exchanges

If you wish to exchange an item, please contact us within 7 days of delivery. Exchanges are subject to product availability and approval after inspection of the returned item.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us.

Business Name: Prime Carts
Email: contact@primecarts.us
Phone: +1 (832) 951-2866